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🚚 Delivery & Orders Questions
Here you will find questions about shipping and delivery times!
- When will my order ship?
- I need to cancel my order before it ships, what do I do?
- How do I start a return or exchange?
- Where do we ship?
- How long does shipping take?
- I didn’t receive a tracking email.
- How do I track my package?
- What are your shipping and delivery charges?
- How do I know my order has been processed?
- Canada / International Shipping Questions
- My order is missing items. What should I do?
- My package hasn’t been delivered. Is it lost?
- What carriers do we use?
- I bought the 2 Week Pouch Reset and didn’t receive the eCookbook and the Bariatric Calculators information. What should I do?
- How can I change my shipping address?
- I have trouble with my shipping AU/NZ. What do I do?
- My product was damaged in transit, what do I do?
- Signature Deliveries
- How can I reprocess a failed Subscribe & Save order?