Subscribe & Save Order Cancelation Policy

Effective Date: May 22, 2023

1. Overview: This policy outlines the guidelines and procedures for managing Subscribe & Save orders through our knowledge base. It is important to carefully read and understand this policy to ensure a smooth ordering and fulfillment process. By placing a Subscribe & Save order, you agree to comply with the terms and conditions outlined in this policy.
2. Subscription Modification Window: To make changes to your Subscribe & Save order, including product quantity, delivery frequency, or shipping address, it is required to submit the modifications at least two (2) days prior to the order processing date. Failure to do so will result in any changes taking effect on the subsequent shipment.
3. Order Processing and Cancellation: Once a Subscribe & Save order has entered the processing phase, it cannot be canceled. It is therefore crucial to review and make any necessary modifications within the designated modification window, as outlined in Section 2. Please note that the processing phase begins after the two-day modification window has passed, and no further changes or cancellations can be made for that particular order.
4. Notification Emails: To assist you in managing your Subscribe & Save orders effectively, we will send notification emails reminding you of upcoming shipments. These emails serve as a reminder to review your order and make any desired changes within the modification window. It is your responsibility to regularly check your email and ensure that our notifications are not filtered into your spam or junk folders.
5. Responsibility and Accountability: It is your responsibility to review and verify the accuracy of your Subscribe & Save order details, including product selection, quantity, delivery address, and payment information. We will process orders based on the information provided at the time of order placement, and we cannot be held responsible for any errors or inaccuracies in the information provided.
6. Customer Support: If you encounter any issues or have questions regarding your Subscribe & Save order, please contact our customer support team. They will be available to assist you and provide guidance on managing your subscription effectively.
7. Policy Updates: We reserve the right to modify or update this policy at any time without prior notice. It is your responsibility to review this policy periodically to stay informed about any changes.
8. Normal Orders: Normal processing orders may be cancelable if the cancellation request is received in time. However, due to our quick shipping process, we cannot guarantee that we will be able to catch the order before it ships.
9. First-Time Subscribe & Save order: If you are placing a first-time Subscribe & Save order and wish to cancel it before it ships, we can accommodate your request as long as it has not yet been shipped.

By placing a Subscribe & Save order, you acknowledge and agree to comply with the terms and conditions outlined in this policy.

If you have any questions or concerns regarding this policy, please contact our customer support team for further assistance.